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Operation and Maintenance Services

Operation & maintenance services

NTS focuses on the warranty and maintenance of products and services after sales. This is not only a post-sale commitment but also a long-term strategy to accompany customers. After installation, all equipment…

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Field Operation and Maintenance Services
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Overview

Service Overview

At NTS, warranty and maintenance is not just a responsibility but a core part of our long-term customer care strategy. We understand that a system or product delivered to customers is only truly effective when it is operated stably and maintained properly. Therefore, all products, systems and equipment after handover will be included in the periodic monitoring program. Warranty and maintenance activities include: checking operational status, system adjustment, equipment cleaning and servicing, detecting and handling abnormal signs. During the commitment period, NTS will promptly repair and maintain the system if technical errors arise from the supplier or contractor to ensure stable customer operations.

Service features & customer benefits

Service features Customer benefits
Clear and scheduled periodic inspections Helps the handed-over system maintain stable operation, minimize technical problems, and prolong the life of the equipment. As a result, customers can…
Standardized and professional processes
Planned, careful, and flexible maintenance
Commitment to stable operation
Quick response in case of issues

Frequently Asked Questions

How long is the system warranted?

Depending on the type of system and contract, the warranty period is usually from 12 to 24 months.

How often is the periodic warranty maintenance?

Usually every 3-6 months, depending on the operating frequency and conditions of each project.

How is maintenance cost calculated after the warranty period?

Depending on each project, NTS will survey and quote in detail for each specific case.

Does NTS keep maintenance records for long-term tracking?

Yes. Each maintenance is recorded and kept on file to track history and evaluate system performance.

During the warranty period, if equipment is damaged due to user error, will it be replaced free of charge?

No. User-caused errors beyond the technical scope will not be covered by free warranty, but NTS still supports repairs at reasonable costs.

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